Employment History

Kyivstar Call Center Operator, October 2012 – April 2017
Responsibilities:

• Answered an average of 70-80 calls per day by addressing customer inquiries, solving problems and providing new product information thoroughly and professionally.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Dedicated to continuously improving sales abilities and product knowledge.

Education

I graduated from Ivan Franko National University of Lviv in June 2012. Faculty Electronics and Computer Tecnologies.